SHIPPING POLICY
At Nuvora Copper, we take care to process and prepare every order with attention to quality and packaging. Once your order has been successfully placed, our team begins preparing it for dispatch.
Orders are generally processed within 2-4 business days. Processing times may vary slightly during weekends, holidays, promotional periods, or periods of unusually high order volume.
SHIPPING AND DELIVERY TIMES
Once your order has been processed and dispatched, delivery generally takes approximately 10-15 business days, depending on your delivery location and the shipping carrier.
Estimated delivery times are provided for guidance only and are not guaranteed. Delivery may take longer in certain circumstances, including carrier delays, weather conditions, holidays, customs procedures, incorrect address information, or other circumstances outside our reasonable control.
ORDER TRACKING
Once your order has been dispatched, you will receive shipping information and tracking details where available.
Please allow up to 24–72 hours for tracking information to become active or display movement after the shipment has been handed over to the carrier.
You can use the tracking information provided to monitor the progress of your shipment.
SHIPPING ADDRESS
Please make sure that your shipping address, phone number and other delivery information are correct before completing your purchase.
Nuvora Copper cannot be held responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible at support@nuvoracopper.com. We will make reasonable efforts to assist, but we cannot guarantee that changes can be made once an order has entered processing or been dispatched.
DELIVERY DELAYS
Although we work with shipping partners to ensure timely delivery, delays can occasionally occur after an order has been dispatched.
Delays may result from circumstances including severe weather, carrier disruptions, public holidays, customs clearance, incorrect delivery information, transportation issues, or other events outside our control.
If your package appears to be delayed, please check the tracking information first. If you require additional assistance, contact us at support@nuvoracopper.com.
LOST OR MISSING PACKAGES
If your tracking information shows that a package has been delivered but you have not received it, please first check with household members, neighbors, building management, or the delivery location specified in your order.
If you are still unable to locate the package, please contact us as soon as possible with your order number and tracking information.
We will work with the shipping carrier to investigate the shipment and determine the appropriate next steps.
DAMAGED PACKAGES OR PRODUCTS
If your order arrives damaged, please contact us promptly before disposing of the packaging or product.
To help us resolve the issue quickly, please provide:
- Order number
- Clear photographs of the package
- Photographs of the damaged product
- A short description of the issue
Our team will review the information and determine the appropriate resolution in accordance with our Refund and Return Policy.
INTERNATIONAL SHIPPING
For international orders, delivery times may vary depending on the destination country and local shipping conditions.
Delivered Duty Paid (DDP)
Nuvora offers Delivered Duty Paid (DDP) shipping to eligible international destinations. Under DDP shipping, we arrange for applicable customs duties, import taxes, and clearance charges to be paid as part of the shipping process, so customers generally do not need to pay additional import duties or taxes upon delivery.
The final shipping cost and availability of DDP may vary depending on the destination country, local customs regulations, and the product order. If DDP is not available for a particular destination, we will inform the customer before dispatch whenever possible.
CONTACT US
If you have any questions regarding your order or shipping, please contact us:
Nuvora Copper
Email: support@nuvoracopper.com
