ORDER CANCELLATIONS
We understand that sometimes you may need to cancel an order. Cancellation requests must be submitted as soon as possible after placing your order.
Orders can only be cancelled before they have been processed for shipment or production. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
To request a cancellation, please contact us immediately at support@nuvoracopper.com with your order number and cancellation request.
We will review your request and confirm whether the order is eligible for cancellation.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order carefully when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
For faster assistance, please provide:
- Your order number
- Clear photographs showing the issue
- A short video if the issue cannot be clearly demonstrated through photographs
- A brief description of the problem
Once we review the information, we will determine the appropriate resolution. Depending on the circumstances, we may offer a replacement, exchange, store credit, or refund.
Claims submitted after a reasonable period following delivery may not be eligible for resolution.
RETURNS
We accept eligible return requests within 30 days of confirmed delivery, subject to the conditions described below.
Because our products are carefully prepared and packaged, customers are encouraged to review product descriptions, dimensions, specifications and other available information before placing an order.
To qualify for a return:
- The product must be unused and in its original condition.
- The product must not show signs of use, damage, alteration or wear caused by the customer.
- The original packaging and included materials should be retained wherever applicable.
- Proof of purchase or the original order details must be provided.
- The return must be approved by Nuvora Copper before the item is shipped back.
Items returned without prior approval may not be accepted.
Products that have been used, damaged after delivery, improperly handled, or returned without the required packaging may be refused.
RETURN SHIPPING
Unless the item was received damaged, defective or incorrect, customers may be responsible for the cost of return shipping.
We recommend using a trackable shipping service when returning an item, as Nuvora Copper cannot be responsible for products that are lost or damaged while being returned.
Return instructions and the applicable return address will be provided by our support team after your return request has been reviewed and approved.
Important:
Nuvora Copper does not provide prepaid return labels. Customers are responsible for selecting their preferred shipping carrier and covering all return shipping fees. All approved returns are also subject to a $25 USD restocking fee per order, which will be deducted from your refund amount upon approval. Items sent back without prior written approval will not be accepted.
Please note that all our products are manufactured and shipped directly from India. As a result, any approved returns must be sent back to our India-based return address. The complete return address and instructions will be provided by our support team once your return request is approved.
REFUNDS
Once your returned item has been received and inspected, we will notify you whether your return has been approved.
If your return is approved, the refund will be processed to the original payment method used for the purchase.
Please allow 5–7 business days after approval for the refund to be processed. Your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.
Original shipping charges may be non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
If you have not received your approved refund after the applicable processing period, please contact us at support@nuvoracopper.com.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return due to their nature, condition, hygiene requirements, customization, or other applicable restrictions.
Any product specifically identified as non-returnable on its product page will not be eligible for return unless it arrives damaged, defective, or incorrect.
EXCHANGES
If you receive a damaged, defective or incorrect product, we may offer an exchange or replacement depending on product availability.
If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund where applicable.
WARRANTY
Where a product is covered by a manufacturer's or Nuvora Copper warranty, the warranty applies only to manufacturing defects and is subject to the applicable warranty terms.
The warranty does not generally cover damage resulting from:
- Improper use or handling
- Accidental damage
- Neglect or misuse
- Improper cleaning or maintenance
- Unauthorized modifications or repairs
- Normal wear and tear
- Damage caused by circumstances outside normal intended use
For warranty assistance, please contact support@nuvoracopper.com with your order number, proof of purchase and photographs or other information showing the issue.
HOW TO REQUEST A RETURN OR REFUND
To start a return, replacement or refund request, please email us at:
Email: support@nuvoracopper.com
Please include your order number, product name, reason for the request, and relevant photographs or videos where applicable.
Our support team will review your request and provide further instructions.
CONTACT INFORMATION
If you have any questions regarding our Refund and Return Policy, please contact us:
Nuvora Copper
Email: support@nuvoracopper.com
